Shipping Policy

FREE COMPLIMENTARY SHIPPING

On U.S. Postal Service Priority Mail (3-5 Business Days) is available on all orders for shipping in the USA. To expedite your packages, you may upgrade to FEDEX 2nd Day, or Overnight shipping.

 

SHIPPING DEPARTMENT

Our shipping department is open from Monday - Friday. Orders must be placed by 4pm EST for it to go out same day. Orders placed on Saturday, Sunday, or Legal Holidays will be shipped out the following normal business day. 

 

SHIPPING WEIGHT

All packages with a shipping weight of over 2.0 lb may have additional charges applied.

 

SIGNATURE REQUIRED FOR DELIVERY

An adult signature is required for delivery of STEELIO® items.

 

TRACKING

As soon as your package ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.

 

SHIPPING TO ALTERNATE ADDRESS

For your protection, all orders must be shipped to the billing address on your credit card. If you will not be home to sign for your order, STEELIO® can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank, which can be found on your credit card, and provide them with your alternate shipping address. 

 

A.P.O. & F.P.O. ORDERS

Shipping to A.P.O. & F.P.O. addresses is done through U.S. Postal Service Priority Mail. However, these shipments must then be processed by the military postal service. Therefore, these orders typically take longer for delivery and we are unable to provide a tracking number or specific delivery date. If you have already sent a package to A.P.O and F.P.O. addresses in the past, you can expect your order from STEELIO® order to arrive in the same amount of time. 

 

ALASKA AND HAWAII ORDERS

We only ship orders to Alaska and Hawaii via U.S. Postal Service Priority Mail or FEDEX 2nd Day and Overnight Service. Shipping Rates for FEDEX may be slightly higher for these states.

 

U.S. TERRITORY ORDERS

We only ship orders to U.S. Territories (Guam, Puerto Rico, U.S. Virgin Islands, America Samoa, Palau, Saipan and Micronesia) via U.S. Postal Service Priority Mail or FEDEX International Economy and Priority Service.

 

INTERNATIONAL ORDERS

We ship orders international orders through U.S. Postal Service International Priority Mail and Express Mail or FEDEX International Economy and Priority Service. Customs Duties, Taxes and other Import Fees may be imposed by the destination country. These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. For further inquires about shipping outside the United States, please contact Customer Service at: service@steelio.com or by calling us toll-free at +1.800.906.7179. Representatives are available 9am-5pm PST Monday-Friday.

 

 

 

 

 

 

 

 

 

 

 

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