Customer Service


Online purchases from may be made by individuals who are residents of the U.S., for delivery within the U.S., including Alaska, Hawaii and other U.S. Territories and also for International residents, for delivery overseas. Customs Duties, Taxes and other Import Fees may be imposed by the destination country. These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. For further inquires about shipping outside the United States, please contact Customer Service at: or by calling us toll-free at +1.800.906.7179. Representatives are available 9am-5pm PST Monday-Friday.


All products are subject to availability. We reserve the right to limit the quantity of products we supply; to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotion. We will inform you by email if we are unable to fill your order. A customer may purchase up to ten units of each watch model in a single online order.



If you wish to cancel or modify your order, please send an email as soon as possible to or by calling us toll-free at +1.800.906.7179. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. 


PAYMENT accepts the following forms of payment for online purchases:





•American Express 



All taxes, if any, due on your online transaction will be charged, as required by applicable laws.

Please note that your on-screen transaction total reflects estimated sales tax. The actual sales tax will be calculated when your order is shipped, and may vary from the estimated amount.



Products purchased from come exquisitely packaged in a signature STEELIO® watch box and a complimentary signature STEELIO® boutique bag is also included in your shipment.